Making Reservations
We strongly suggest that you make your reservations
as far in advance as possible. This will help to ensure
that you receive the dates you wish. Many of our river
trips book far in advance, so please plan accordingly.
Reservations
This is the really easy part! Just call us toll-free,
1-800-356-7238, or use our secure server to make online
reservations by visiting https://www.songerwhitewater.com/bookit.htm
and we'll do the rest! Keep in mind that weekends
and holidays fill-up very quickly, so call well in
advance. Be sure to also have an alternate date in
mind, just in case. Walk-ins are welcome, but we cannot
guarantee you a trip.
Please add 6% sales tax and .50 (per person per day)
WV user fee to all rates. Prices subject to change
without notice. 3% motel tax will also be added if
applicable.
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Online
Reservations
You can make your reservations with complete confidence
using our certified secure server. Reserve any of
our adventures and submit payment online from the
convenience of your home or office. https://www.songerwhitewater.com/bookit.htm
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Payments
After you make your reservations, we will send you
an invoice and will hold your reservation for 14 days.
During this time we need to receive your deposit of
half of the total price. If deposit payment is not
received on time, your reservation may be canceled
and spaces resold first-come, first-serve.
| New
River |
| 21
days prior, or upon booking (if made less
than 21 days prior to trip date). |
|
| Gauley
River |
| by
July 1st, or upon booking (if made after
July 1st). |
|
We accept personal or company checks (with 21 days
or more to trip date), money order or cashiers check.
Payment may also be made with Visa, Mastercard, American
Express or Discover (Novus).
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Cancellations
The West Virginia Department of Natural Resources
has set specific boundaries regarding use of our rivers,
which limits the number of people we can run daily
on each river. This often means we must turn away
business we cannot legally accommodate. Please also
understand that much of our expense is incurred prior
to your trip date. For these basic reasons, our cancellation
fees and refund policies are as follows:
| New
River |
| 21
days or more prior to trip date: |
| $15.00
cancel fee per person, per rafting day with
balance refunded or rainchecked |
| 20
days - 7 days prior to trip date: |
| $25.00
cancel fee per person, per rafting day with
balance RAINCHECKED ONLY. |
| Less
than 7 days prior to trip date: |
| NO REFUNDS
OR RAINCHECKS. |
|
| Gauley
River |
| 45
days or more prior to trip date: |
| $35.00
cancel fee per person, per rafting day with
balance RAINCHECKED ONLY. |
| Less
than 45 days prior to trip date: |
| NO REFUNDS
OR RAINCHECKS. |
|
In case of last minute proven medical emergencies,
with prior notification, we will issue a raincheck,
less cancel fee. No cash will be refunded. Rainchecks
will be good for one year.
Packages: Fees collected for other vendors/facilities
are subject to the specific vendor's cancellation
policies.
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